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Shipping & Returns

Last updated March 18, 2023

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Any delays due to a high volume of orders or postal service problems that are outside of your control will be communicated to you through email.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

For simple flat rate shipping: We offer $X flat rate shipping to Canada.

Local delivery

 

Free local delivery is available for orders over $50 within South Bruce Peninsula. For orders under $50, we charge $10 for local delivery.

 

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

 

In-store pickup

 

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

 

Our in-store pickup hours are 10:00 am to 6:00 pm on Monday-Friday. Please have your order confirmation email with you when you come.

 

International Shipping

 

We do not offer international shipping at this time.

 

How do I check the status of my order?

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@hawkeyehill.farm with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

 

Some carriers have limitations around shipping to P.O. Boxes.

 

Refunds, returns, and exchanges

 

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please email us at info@hawkeyehill.farm if you have a refund request.

Digital Downloads

This is a product available for an immediate digital or made to order download that you can access easily as soon as your checkout is complete. Upon purchase, you will receive a ZIP file containing your digital downloads.

 

Digital items are available in two categories: 

  • Instant downloads: Ready-made files that are available once your payment is confirmed. Your file will be sent in a zip file format via email confirmation.

  • Made-to-order downloads: Your files will made to your specifications and emailed to you as a ZIP file once seller has completed them.

 

The license granted is solely for personal use, and it is prohibited to distribute, share or sell the downloaded files.

 

Because digital downloads have unique characteristics, all purchases are considered final and cannot be refunded, canceled, or exchanged.

 

Please contact the seller with your order reference number at accounts@hawkeyehill.farm for any issues with your account or orders.

Digital Downloads
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